I tried not to curse. I really did. But you are—or have become—a college of user frustration, and you deserve every curse that’s coming. But let’s see.
Due subscriptions hit my card. They fail, and voila—card is frozen, per your policy?
People do this. I sometimes freeze or underfund the card so I can see which payments come in, which trial renewals I forgot to cancel, which subscriptions are still active. Because life is like that—you forget.
You’re waiting to cancel after a trial period. You didn’t remember in time. Or you want to check if you even still need that service. Let the charge bounce, then decide—fund the card and pay, or cancel the service and move on. See?
That’s not fraud. That’s not scam. It’s a way of managing.
So, one failed payment. Fine. Then I discover your policy—after three failed attempts, the card gets deleted.
And here’s the thing. If you’re going to delete a card, then revert the balance instantly. Before you cancel the card. Not after. Not hours later. Not after I’ve been left punished, staring at useless error messages that explain nothing. Not after I’m left in the dark about where my money went. Unable to (re)activate card to make payments, lost in a Grey matter… Still with no indication status of displayed card.
And if this is really your policy—then spell it out. Don’t bury it in a document nobody reads. Don’t make me stumble into it after the fact. Put it right there in the interface, clear as day—three failed attempts and your card is gone.
If it’s regulation, then name the regulator. Show me the rule. Let me see that it isn’t just Grey’s freak policy dressed up as law. Because if it is law, I want to know which country’s regulation compels the nonsense. And if it isn’t, then own it, Grey. Stop hiding.
Instead, what do you do. You frustrate me. You stall. You show me errors that explain nothing. Zero direction. And then you force me into the pit you call support.
Support. How dare you call it that. You don’t know what support means—how can you, bloody capitalists. You’ve put a stupid chatbot in front of us, pretending to be support. That’s not support. That’s a wall. A mockery.
And look at your options—two-factor authentication, invoicing, referrals, statements, bills, airtime. That’s it. As if your app has only six possible problems. As if I couldn’t just leave you a message describing my actual issue. No. I have to bend myself into your silly menu. Or “Back” out. So much support.
Your app is not Facebook. It is not TikTok. Nobody is here for vibes. People are here to run their businesses. People are here because your app is supposed to work.
Instead, you frustrate. You insult with “talk to support” when there is no talk, no listening, no space to even type what’s gone wrong. How can you ever know. Well, f…
If the only way you want to take support is via email, then be honest. Kill the stupid chatbot. Kill the useless menu. Put an email address there and let me send you a message. At least then I know I’m screaming into a void.
But no. You prefer to put up this useless front, because it makes you look like you have support. Makes you look good. You profit. You profit from people trapped in your system.
Capitalism distilled. Not whether it makes sense. Not whether it’s humane. Not whether it keeps people from breaking. Just profit. Extraction. Humanity a rounding error.
Do you know this kind of frustration drives people into despair. Into breakdowns. Suicide? That’s not exaggeration. It’s reality. And you don’t care. No, how can you.
So here’s my message, uncut. Fuck you! Fuck you, Grey!
Either do it, or don’t. But don’t insult us with a broken half-measure and don’t pretend it is support.